Faster Delivery and Bug-Free Transfer Booking Platform

Our team transformed a transfer booking platform, overcoming short onboarding times and complex third-party integrations. We improved the development process, leading to faster delivery and higher quality. By deeply understanding the business, we reduced bugs, resolved all critical issues, and helped the client shape the product for reliable, on-time transportation.

Here are the key challenges we faced with Balkan Mobility LLC:

• Onboarding Under Pressure: Our team faced the challenge of swiftly integrating into existing workflows and systems within a tight timeframe, ensuring minimal disruption to ongoing operations while ramping up quickly to meet demands.
• Time-Sensitive Transport Services: Handling time-sensitive transport services (aligned with strict flight schedules) need to be precise and without errors all the time, since it is the core of the application. The notification system, calculation of pick-up and departure times, flight schedules had issues that impacted the main business and needed to be fixed immediately.
• Multiple Third-Party Integrations: The product requires multiple third-party integrations including payment gateways, travel time calculation, geo location and flight schedule retrieval.

Our approach & solution to address these challenges included:

• Thorough Knowledge Transfer and Integration: Ensured comprehensive knowledge transfer to understand existing systems, and more important the business side of the application.
• Customized Process Implementation: Implemented tailored processes to meet specific project needs, optimizing efficiency and effectiveness. We split the approach into several phases, tailoring the process to these phases. E.g. the first phase was the project rescue phase, where we focused on resolving all critical and high issues. The process and approach here was much different than the process during development of new features.
• High Focus on Collaboration: Emphasized collaboration with stakeholders and team members to ensure alignment and effective communication throughout the project.

Our solution for Balkan Mobility LLC delivered next results and impacts:

• Streamlined Development Process: Our refined development process led to more structured and efficient workflows, resulting in quicker turnaround times and better project management.
• Quality Boost: Critical Bugs Reduced by 100% in 2 Weeks: Our focus on quality reduced the number of bugs and resolved all critical issues, ensuring a robust and reliable transfer booking platform for users.
• Accelerated Delivery: Features Released 35% Faster: With improved processes, we significantly reduced delivery times, allowing the client to launch features and updates more quickly and effectively.
• Business Insight for Product Shaping: By gaining a deep understanding of the business, our team provided valuable insights that helped shape and improve the product, aligning it with client needs.