Smart Booking System for a Padel & Tennis Center

Our client operates a high-demand padel and tennis center with multiple courts, coaching sessions, and peak-hour congestion. Prior to our involvement, they managed reservations manually—via phone calls, messages, or in-person requests—which created inefficiencies and frustration for both staff and customers. The platform transformed court management into a seamless process, allowing staff to focus on enhancing the playing experience while maximizing court utilization.

Here are the key challenges we faced with Padel and Tennis Center:

• Manual Booking Chaos: Staff had no centralized system to track reservations, leading to frequent double bookings, scheduling conflicts, and customer dissatisfaction.
• Payment Issues & No-Shows: Since bookings were not prepaid, customers often failed to show up without penalty, resulting in lost revenue and underutilized courts.
• Poor Communication & User Experience: Customers lacked timely updates about their reservations, cancellations, or available slots, leading to confusion and missed playing opportunities.
• Time-Consuming Admin Work: Employees spent too much time manually handling bookings, payments, and customer queries, reducing their focus on core operations like coaching and facility management.

Our approach & solution to address these challenges included:

• Eliminating Manual Bottlenecks with Automation: We replaced the manual booking process with a digital solution that allows instant reservations, eliminating scheduling conflicts and reducing staff workload. By integrating an intuitive real-time calendar, users gained full visibility into available slots, making booking seamless.
• Implementing a Prepaid System to Reduce No-Shows: Understanding that no-shows were a major issue, we introduced secure payment integration with Stripe. This ensured customers had to commit financially at the time of booking, significantly reducing missed reservations while offering an optional credit-based system for loyal players.
• Enhancing Communication with Proactive Notifications: We addressed poor communication by designing a notification system that keeps users informed at every step. Real-time updates via email and push notifications ensured customers received booking confirmations, reminders, and cancellation alerts, creating a more reliable and transparent experience.
• Empowering Staff with Data-Driven Management Tools: To reduce the administrative burden, we provided a robust backend dashboard that enables staff to adjust availability, manage bookings, process refunds or credits, and gain actionable insights into customer behavior and revenue trends. This allowed them to focus more on enhancing coaching programs and facility improvements rather than handling repetitive tasks.

Our solution for Padel and Tennis Center delivered next results and impacts:

• No-shows reduced by 75% due to automated reminders and prepayment enforcement.
• Bookings doubled, as the user-friendly system encouraged more reservations.
• 95% of bookings now happen online, drastically cutting down manual coordination efforts.
• Higher customer satisfaction, with players praising the ease of booking, instant confirmations, and reliable notifications.